If you forget your password, you can restore it by an additional e-mail address that you provided when registering your mailbox. If the correct guidance necessary information, a letter with a new password-generated will be sent to this email address.

Try to contact their correspondents to the people with whom you rewrite. Perhaps they find in their mailboxes a letter from you and tell you the name of your mailbox. We can not restore to you the information.

The mailbox can be blocked for several reasons, such as:

1. violation of the use of the postal service;
2. attempt to send a large number of letters in a short period;
3. opening several copies of your account at the same time, etc.

In the event of a breach of the rules of use of the postal service box is blocked forever.

Your e-mail (addressed to the mailbox or e-mail address): the full name of the mailbox, including an icon «@» and domain (for example, name@mail.kz).

Incoming mail server (POP3-server): <domain>, where <domain> - the domain of your mailbox (mailbox name@mail.kz - mail.kz).

Outgoing mail server (SMTP-server): <domain>, where <domain> - the domain of your mailbox (mailbox name@mail.kz - mail.kz).

Username for the POP-server: the name of the mailbox without a badge «@» and the domain name (for the mailbox name@mail.kz-name)

Password: your password to your mailbox name@mail.kz

Port: POP3 - 110, SMTP - 25.

In the setting of your email program should indicate that the outgoing mail server (or server SMTP) requires authentication. When you send messages through our SMTP-server content fields From: must match the name of the mailbox, which was implemented SMTP-authentication: if the mail program is specified mailbox name@mail.kz, then this is the name of the mailbox shall be available at Field From:.

To change the current password to your mailbox, you should:

1. Sign in to your mailbox;
2. Open Setting;
3. Go to Settings password;
4. Add in the «current password» old password from the mailbox;
5. Enter the new password in the «new password» and in the field of «Repeat password»;

Press the button «Change».

Keeping backup copies of letters provided by our postal service. Deleted from the basket letters can not be recovered.

1. Please try writing again.
2. Please check your spelling address.
3. When you receive a message of non-containing the text of «user's mailbox is full», try again later, because at the moment the recipient mailbox is full.
4. попытку попозже, т.к. на данный момент почтовый ящик получателя переполнен.
5. If, after sending letters you receive a message containing the text of «user not found», which means that such a mailbox does not exist.

For example, in your mailbox, employs 40 MB, 5 MB free, and at this very moment you have a letter from a size 10 MB. In this case, we refund not fitted letters to its sender, but in your mailbox put a message informing that in the letter we have not been able to «put» in your mailbox. After that, all other letters that can fit in your mailbox, we continue to deliver normally.

If our message with the information that in the letter we have not been able to «put» in your mailbox too «not incur» - we send «final warning» that even more can not bring you anything until you clear Your mailbox or will not increase its volume.